Privacy Policy

Last Updated: August 2026

Grand Royale Casino Hotel respects the privacy of visitors and is committed to handling personal information responsibly and transparently. This Privacy Policy explains the types of information that may be collected when you visit our website, contact our team, request information, make an enquiry, or interact with our hotel and restaurant services.

Information We May Collect

We may collect information that you voluntarily provide when contacting us or requesting information. This may include your name, email address, telephone number, preferred dates, number of guests, dining preferences, accommodation enquiries, event information, and other details you choose to provide.

Our website may also automatically receive limited technical information such as browser type, device type, operating system, approximate location, referring page, pages visited, and general website interaction data.

How We Use Information

Information may be used to respond to enquiries, provide requested information, assist with hotel or restaurant arrangements, manage customer service requests, improve website functionality, understand how visitors use the website, maintain security, and comply with applicable legal obligations.

Reservations and Enquiries

If you contact us regarding accommodation, restaurant reservations, private dining, events, or other hotel services, information you provide may be used to process and respond to your request.

Please provide only information that is reasonably necessary for your enquiry.

Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential website functionality, remember preferences, understand website performance, and improve the visitor experience.

Additional information about these technologies is provided in our Cookie Policy.

Sharing of Information

We do not sell personal information. Information may be shared with service providers where reasonably necessary to operate the website, provide requested services, maintain security, process legitimate business functions, or comply with applicable legal requirements.

Data Security

Reasonable administrative and technical measures may be used to protect information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, legitimate operational requirements, dispute resolution, security, or applicable legal obligations.

Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning access to, correction of, deletion of, or restriction of certain personal information.

Requests relating to personal information can be submitted through the contact information provided on this website.

Third-Party Services

Our website may use third-party technology providers to support hosting, security, analytics, communications, or other website functions. Where applicable, those providers may process limited information according to their own terms and privacy practices.

Children’s Privacy

This website is not designed to intentionally collect personal information from children. Certain areas or services within a casino hotel property may also be subject to minimum age requirements under applicable law.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect operational, technological, or legal changes. The latest version will be published on this website with an updated revision date.

Contact

If you have questions about this Privacy Policy or how personal information is handled, please contact Grand Royale Casino Hotel through the contact information provided on this website.