Contact and Complaints Policy

Grand Royale Casino Hotel values guest feedback and aims to address reasonable questions, concerns, and complaints in a professional manner.

Contacting Us

Guests may contact the hotel regarding accommodation, restaurant services, accessibility, events, website information, privacy matters, or general enquiries using the contact information provided on this website.

Submitting a Complaint

When submitting a complaint, please provide enough information for the issue to be reviewed, including the relevant service, approximate date, and a clear description of the concern.

Please avoid including unnecessary sensitive personal information.

Review Process

Complaints may be reviewed by the appropriate hotel department depending on the nature of the issue.

Additional information may be requested when reasonably necessary to investigate or respond to a complaint.

Guest Feedback

General feedback regarding rooms, dining, facilities, accessibility, events, and guest services is also welcome and may be used to improve the overall guest experience.

Privacy

Personal information submitted as part of an enquiry or complaint will be handled in accordance with our Privacy Policy and applicable requirements.